Application Deadline: 28 February 2026
Job Location: Durban, KwaZulu-Natal
Employment Type: Full-time
Industry: Contact Centre & Customer Service
About Nutun
Nutun is a people-focused business that specializes in outsourced contact centre solutions and customer lifecycle management.
The company values its employees as the most important asset and creates a culture of empowerment and accountability. There is a strong emphasis on skills development, talent growth, and career advancement opportunities for all team members at Nutun.
About This Collections Agent Role at Nutun
The Collections Agent position at Nutun involves handling client communications, managing outstanding debts, and building strong customer relationships while achieving performance targets. This role requires someone who can balance firm debt recovery practices with excellent customer service skills in Nutun’s supportive team environment.
Primary Responsibilities
- Handle inbound and outbound calls with clients regarding their accounts, complaints, outstanding debts, or service issues
- Provide clear, accurate responses and explain available solutions to ensure clients feel supported
- Listen actively to understand client situations, clarify information, and manage difficult conversations professionally
- Develop trusted relationships with clients and collaborate effectively with team members
- Use CRM systems, databases, and digital tools to track and manage all client interactions
- Contact debtors through telephone and digital platforms to recover outstanding debts
- Negotiate realistic payment plans to prevent ongoing payment delinquency
- Arrange settlement agreements for partial or full debt payment
- Document all communications, agreed payment arrangements, and payments received in the CRM system
- Initiate legal proceedings or repossession processes when standard recovery methods are unsuccessful
- Meet or exceed call centre performance metrics while maintaining high customer service standards
Required Qualifications and Experience
Essential Requirements
- Matric certificate (Grade 12)
- Clear criminal record
- Clear credit record
- Minimum 1 year of experience in Collections or Energy sector roles
Preferred Experience
- Previous debt collection experience
- Background in the energy industry
- Proven Collections customer service experience
- Track record of successfully resolving conflicts and managing tense situations
- Excellent telephone etiquette and customer service abilities
- Strong active listening capabilities
- Superior verbal and written communication skills
Key Skills for Success
- Customer Relationship Management: Collections agents at Nutun serve as the primary point of contact between the agency and customers, requiring professionalism and empathy in every interaction.
- Negotiation Abilities: The role requires strong negotiation skills to work with customers on establishing payment plans or reaching settlement amounts that work for both parties.
- Persuasive Communication: Successful candidates can effectively explain why resolving debts benefits the customer and motivate them to take action.
- Patience and Persistence: This position demands patience and diligence, particularly when locating individuals responsible for debt repayment, as customers may avoid calls or disconnect quickly.
- Conflict Resolution: The ability to de-escalate tension and handle challenging conversations calmly is essential for this role.
Location Requirement
This position is exclusively available to candidates currently based in Durban. Only applications from Durban residents will be considered.
What Makes This Opportunity at Nutun Special
Nutun offers a highly engaged work environment where teamwork drives success. The company demonstrates genuine commitment to employee development, with clear pathways for skills enhancement and career progression. The collaborative culture at Nutun supports both professional growth and work satisfaction.
How to Apply:
Submit your application for this Nutun Collections Agent position before 28 February 2026. Ensure your CV highlights relevant collections experience and customer service achievements.